Frequently Asked Questions
General questions
What is Nasim Rezvan?
Nasim Rezvan, like other famous international messengers, provides all communication facilities on the Internet, including two-way chat, group and channel, but in addition to this feature to increase efficiency, Nasim Rezvan is a platform for providing valuable content. And has also provided valid. Companies and individuals who have valuable content and services can provide their services and information to Nasim Rezvan's audience through Nasim Rezvan.
Is it for using Nasim Rezvan; Do you need a SIM card?
Yes; To join Nasim Rezvan, you must apply via your mobile phone number.
Is my phone number visible to others?
Your mobile number is not visible to anyone; Unless they already have your mobile number stored.
How to install Nasim Rezvan on mobile and tablet?
Depending on the operating system of your phone; You can download Nasim Rezvan from the download Nasim Rezvan page. After installing Nasim Rezvan; To activate, you must enter your mobile number so that the mobile number verification code will be sent to you via SMS. If you do not receive the SMS, the code will be sent to you as a voice message.
How can I have Nasim Rezvan on my personal computer?
Coming Soon
What are the sections on the first page of Nasim Rezvan?
After entering Nasim Rezvan; At the top of the application you will see five sections.
1) User Menu
2) Search
3) Conversations section
4) Nasim Rezvan's contacts
5) Nasim Rezvan World (Information, Services and Entertainment)
What sections does the user menu of the Android version include?
1) Nasim Rezvan Man: Cloud space for archiving information, files, images, etc. in person
2) Nasim Rezvan World (Information, Services and Entertainment): Enter by selecting this section List of official and selected channels of Nasim Rezvan.
3) Sticker management: Through this section, you can install or delete stickers in Nasim Rezvan.
4) Favorites: In this section, you can see the list of files, messages, images, videos, etc. that you have starred.
5) Enter the web version with QR code: Through this section, you can scan the barcode on the web client page; Enter Nasim Rezvan.
6) Nasim Rezvan Support: Any questions, suggestions, criticisms or problems you have with Nasim Rezvan can be shared with support experts in this section.
7) Settings: Apply settings related to Nasim Rezvan (this section is fully described in the relevant section)
8) Introduce to friends
How to update the contact list in the mobile version?
To update the contact list; In the relevant section, you have to drag and drop the page from the top to update the list.
What are the symptoms of one hour, one tick, two tick and eyes in Nasim Rezvan?
These signs indicate the status of your message in Nasim Rezvan and are as follows:
Clock: If the clock symbol is displayed; This means that your message is being sent to the server.
A tick: This sign means that your message has been successfully registered on the server but the recipient is still not sending the message because it is not online. Has not received on your account.
Two Ticks: The message has been received on your contact account but has not been read yet.
Eyes: The recipient has received and read your message.
How to add a user to the blacklist?
After entering the conversation page with the person in question; Click on the contact name at the top of the page to open the user details page. Through this section, you can enable the option to add to the black list.
How can I enter my information section in the software?
By selecting the servants option at the bottom left of the software services and entering the service code inserted on the shrine identification card, you can enter your service panel.
What should I do if I encounter an entry error?
The error shown may be due to the following factors:
- The service code entered is incorrect
- Your service code has also changed as your service location changes.
- The mobile number entered in Nasim Rezvan software is different from the number registered in Astan Quds system.
- Employees can call 05132009506 for information about the correct service code or to correct the mobile number entered in the service file.
- The servants of the inspection and security departments of the holy shrine should only refer to their superior.
From which part of the software should I view my service watch program?
By referring to the service panel through the service plate icon in which the time, date and place of service are entered.
Where is my service performance report recorded? From which part of the software should I view my service watch program?
In the service file icon, you can see all the information about the amount of services performed.
Group / Channel
How to create a group in Nasim Rezvan?
Click on the pencil icon on the conversation page and select the group creation option from the list. Then on the next page, you must select the contacts you want to join your group from the contact list, and by selecting the Continue option, you will be directed to the group profile page. On this page you can enter the name, type, ID and description for the group.
How to create a channel in Nasim Rezvan?
On the conversation page, click on the pencil icon and select the option to create a channel from the list. On this page you can enter the name, type, ID and description for the channel.
What is the difference between public and private groups / channels?
In groups / private channels; Only admin is allowed to add new member to group / channel. But in public groups, all members can add a new member to the group / channel. Public groups / channels also have the ability to create links for other people to join the group / channel through the link.
How to mute channel / group announcements?
You can use two methods to mute the group / channel.
a) After entering the group / channel; Click on the three dots next to the group image. Check the Mute option from the menu that opens.
b) after entering the group / channel; Click on the group title. From the group / channel details section; Enable the mute option.
How to exit the channel / group?
To exit the channel / group after entering the group; Click on the three dots next to the group name and from the menu that opens; Select Delete History and Exit.
How to appoint a manager in the group / channel?
If you are a group / channel creator; After entering the group / channel, you can enter the details page by clicking on the group / channel name. Select the option to appoint a manager by selecting the three dots next to the group name in the list that opens. A list of members will be displayed to you and you can select any one you want as administrators.
How to change channel / group name?
After entering the group / channel; Click on its name to enter the details page. Select the three dots next to the group name to open the list of features. From the list, select the option to rename the group and enter a new name.
How to delete call history?
To delete the history of conversations, groups and channels on the call list page with the long press on the group name from the menu that opens, select the Delete History option.
How do I add my channel to Nasim Rezvan's services and information world list?
If you have an active channel in which you publish useful content on a daily and regular basis, you can submit a request to add to the list of selected channels through Nasim Rezvan Support. After checking if your channel is eligible; This channel will be added to the list of Nasim Rezvan's services and information world.
Is Nasim Rezvan; Does it have an official and approved channel? How to join them?
If you have an active channel in which you publish useful content on a daily and regular basis, you can submit a request to add to the list of selected channels through Nasim Rezvan Support. After examining Nasim Rezvan; Does it have an official and approved channel? How to subscribe to them? Worth verifying your channel; This channel will be added to the list of Nasim Rezvan's services and information world.
User Menu
What is Nasim Rezvan Man and what is its use?
Nasim Rezvan Man is a space where you can store and archive your texts, images, audio, music, video and files in Nasim Rezvan cloud space. You can use this information on different clients such as Windows, Web, iOS, etc., or send it to Nasim Rezvan as needed for your friends.
How do I install new stickers or delete existing ones?
One of the sections in the user menu; Sticker management. Through this section, you have access to the complete market of Nasim Rezvan stickers, and through it, you can install and activate your desired stickers. Or delete your previous sticker packs.
How can I convey my problems in Nasim Rezvan to Nasim Rezvan experts?
In the user menu; Select Nasim Rezvan Support. On this page, you can contact the experts of Nasim Rezvan Support Unit and share your problems, criticisms and suggestions with them, so that the experts in this section; Send you your answer during office hours.
How to introduce Nasim Rezvan to our friends?
Through the option to introduce to friends in the user menu, you can Bluetooth the installation version of Nasim Rezvan for your friends or send the download link to them.
What do you suggest for quick access to the web version?
In the web version, there is an option called Login using QR code; By selecting this option, a barcode will be displayed on the monitor screen. Via the option to enter the web version with the QR code in the user menu of Nasim Rezvan; Scan the barcode displayed on the monitor screen to enter the Nasim Rezvan web version in a few seconds.
Nasim Rezvan settings
What should be done to change the profile of Nasim Rezvan?
After entering the settings section in the user menu; The top of this page displays your profile. Through this section, you can change your profile picture, account name (which is displayed in groups, etc. to people who do not save your number) and Nasim Rezvan (UserName).
How to personalize Nasim Rezvan environment? (Change font, font size, background image and skin)
in the settings section; There is an option called Chat Settings. From this section, you will be able to change the default font of Nasim Rezvan or increase or decrease its size to your liking.
Also, if you want, you will be able to change the breeze of Nasim Rezvan from this section and choose your favorite color scheme or change the background image of the conversation page.
How to manage notifications in Nasim Rezvan?
from the notifications settings; You can manage notifications for Duplex , Groups , Services , and In-app notifications do.
How to disable the message counter in Nasim Rezvan?
To deactivate the unread message counter in Nasim Rezvan; After entering the settings, select the Notifications settings option. From the message counter, you will be able to disable the message counter for calls and services.
How to enter Nasim Rezvan; Set a password?
For more security and privacy of conversations; You can easily set a password. Is enough to set the password; Enter the settings section and select the Password option. After entering the password setting page, all you have to do is activate this feature and enter your desired password. Keep in mind; Your password can only contain four digits.
Where can people who have been blacklisted be viewed?
on the settings page; Through the blacklist section you will be able to see the list of people you have added to the blacklist. And remove them from this list if needed.
How to enable or disable automatic download of images, videos, audio, songs and files?
To manage and control automatic downloads using WiFi or SIM card data; After entering the settings section through the user menu; Select the auto download option. Through this section, you will easily be able to control and manage the automatic download status.
How can I empty the breeze of Rezvan?
After entering the settings section of Nasim Rezvan; From the menu of clearing memory, you will be able to delete and empty Nasim Rezvan's memory separately by image, video, music, audio, file, etc.
How can I change the language of Nasim Rezvan?
To change the language of Nasim Rezvan; Just enter the user menu and select the settings option. From the settings list, click on the language settings option and select the language you want from the list.
In what languages has Nasim Rezvan been translated?
Nasim Rezvan has been translated into Persian, English, Arabic and Turkish and is available.
How can I when I am not even inside Nasim Rezvan application; Notify me of messages?
To receive message notifications; Even when you are not in the application, you have to go to the settings menu; Select the Nasim Rezvan option is always active option.
How do I know who is using Nasim Rezvan?
For information on the list of active devices; Just go to the settings menu and select Active device list at the bottom of the list. In the new page you will see a complete list of devices connected to your account. If a device did not belong to you and was on the list, you can easily delete the device; Remove this anonymous device from the list of active devices to restrict access to your account.
How in Nasim Rezvan; Delete account?
To delete an account in Nasim Rezvan; You must enter the settings of Nasim Rezvan and from the list of sections; Select the Active Devices section. When you enter this section, select the Delete account option and confirm to delete your account.
Annual / seasonal quota of Nasim Rezvan
How can I book my seasonal or annual meal ration?
By referring to your service panel, you can make a reservation of your choice through the annual / seasonal quota icon of servants.
service file
Which part of the software should I refer to to report service performance?
By referring to your service panel through the service file icon, you can view your performance report.
What is mandatory service?
The service must be performed on a pre-arranged service day and on duty.
What is paid leave and how many paid leave are there for a servant per year?
Leave that is taken with unruly coordination and without replacement and date of compensation. It has four times that it can be used during a year.
What is leave with the appointment of a replacement and how many vacations are considered for the servant per year?
Leave which is determined by appointing a servant from his part but from the guard on other days. It has four times that it can be used during a year.
What is the leave by determining the date of compensation and how many vacations are planned for the servant per year?
The leave that the servant takes by setting another day to compensate for the service. It has four times that it can be used during a year.
What is the surplus of Tayman?
A service that is performed other than on duty
Servant level
On what basis is Khadem Taraz selected?
Khadem Taraz is selected on the basis of timely attendance, high score in the service record, service of team and less absence and more consecutive years of service.
What should be done to get acquainted with servant at the level of the holy shrine?
By subscribing to servant Taraz channel, you can get acquainted with the supreme servant.
Service plate
What is a service plate?
The service hours and place of service are displayed on the service plate.
Where to go if the service is not registered in the service plate?
Refer to the service day steward.
Crew training
How is crew training done?
The servants can participate in the training course of the Razavi servants through the site https://khadem.razavi.ir or by visiting the tomb of Pirpalandooz in person.
Behesht Samen
In which courtyards is the Behesht of Samen al-Imam (as) located?
This tomb is located in the courtyards of Azadi, Jomhouri and Quds.
Crew information
How is the information of the servants done?
It is done online and by subscribing to servants information channel.
Calendar of Quds
How can I find out about the plans of the holy shrine?
There are two ways:
- On the Quds Calendar page, after the Calendar and Occasions section at the bottom of the page, you can see the programs of the holy shrine.
- By referring to the "Cultural Propaganda" icon and then the "Holy Shrine Programs" icon, it is possible to view, search, filter and inform about the programs.
Does Nasim Rezvan software also have callback settings?
not now
When is the beginning of the morning prayer time and when does it become qada?
The time of morning prayer is from dawn to sunrise.
When is the beginning of the noon prayer time and when does it become qada?
The time for the noon prayer is from the first noon (that is, when the shadow of everything begins to increase again to the east after it is completely shortened by the rising of the sun) until there is only time left for the evening prayer until sunset. Is.
When is the time for evening prayer and when does it become qada?
The time of the evening prayer is from the time when the noon prayer has passed from noon to the end of the sunset.
When is the time for Maghrib prayer and when does it become qada?
The time of Maghrib prayer is from the beginning of Maghrib (when the redness disappears after sunset rising from the east) until only the size of Isha prayer remains until midnight.
When is the time for Isha prayer and when does it become qada?
The time of Isha prayer is from the time when the Maghrib prayer is offered from the first time until midnight.
How can pilgrims complete their prayers?
The items that the traveler must complete her four-rak'at prayers are:
- A passenger who intends less than eight farsakhs (about 48 km). Of course, if it goes four farsakhs and returns four farsakhs. In this case, his prayer is broken.
- A passenger who enters a place and decides to stay there for ten days.
- The traveler who entered a place and decided to stay in that city for ten days, but after praying a four-quadratic prayer, gave up her decision, henceforth she has to complete her four-rak'at prayers as long as she stays.
- Anyone who enters a place, but does not decide to stay for ten days, and hesitantly stays until cirrhosis, from the thirteenth day onwards, must complete her prayers.
- In the Masjid al-Haram and the Masjid al-Nabi (peace and blessings of Allaah be upon him) and the holy shrine of Imam Hussein (as) and the mosque of Kufa, according to the fatwas of most jurists, the traveler is free to complete his four-rak'at or two-rak'at prayers.
- On a sinful journey (her purpose in traveling is sinful), the traveler must complete her four-rak'at prayers, as if she were traveling to buy and sell drugs!
- If a person wants to offer a rental prayer during the journey, if the prayer is based on four rak'ats, her deputy must also perform four rak'ats, even if she is a traveler.
- A person who travels a lot and whose job it is to travel, like the driver between cities and the pilot and captain of a ship, these people must also complete their four-rak'at prayers, as well as the person whose job it is to travel, according to some fatwas.
Are the religious times of other cities also embedded in the software?
not now.
Are the daily prayers followed embedded in the software?
not now.
How can I find out about lunar and solar occasions?
Occasions are visible in the calendar section at the bottom of the page.
Pilgrim services
Which part of the software should I refer to to get acquainted with the entrance doors of the holy shrine?
You can get the information you want by referring to the guide to entering the shrine.
Which part of the software should I refer to to get acquainted with the location of depository offices?
You can get your information by visiting the pilgrim welfare section, then selecting the option of deposit offices.
Which part of the software should I refer to to get acquainted with the location of wheelchair offices?
You can get the information you want by referring to the pilgrim welfare section, then selecting the option of wheelchair offices.
Which part of the software should I refer to to get acquainted with the location of electric pilgrims?
You can get your information by referring to the pilgrim welfare section, then selecting the electric pilgrim option.
Which part of the software should I refer to to get acquainted with the shoemakers of the shrine?
You can get the information you want by referring to the pilgrim welfare section, then selecting the shoe options.
Which part of the software should I refer to to get acquainted with the sanitary services of the shrine?
You can get the information you want by referring to the welfare section, then the health services option.
Which part of the software should I refer to to get acquainted with the location of the guest houses of the holy shrine?
You can get the information you want by referring to the welfare affairs section of the pilgrim, then by selecting the option of the holy shrine guest house.
Which part of the software should I refer to to get acquainted with the Holy Shrine Awareness Office?
You can get the information you want by referring to the welfare affairs section of the pilgrim, then selecting the option of the shrine awareness office (addressing social problems in the holy shrine of Razavi).
Which part of the software should I refer to to get acquainted with the relief section for the pilgrims of the holy shrine?
You can get the information you want by going to the Pilgrim Welfare section, then selecting the Pilgrim Relief section option.
Which part of the software should I refer to for information about the office of burial of the holy shrine?
You can get the information you want by visiting the Pilgrim Welfare Affairs section, then selecting the Funeral Home Office option.
Which part of the software should I refer to to get acquainted with the health services of the holy shrine?
You can get the information you want by going to the pilgrim welfare section, then selecting the health services option.
ًRazavi TV
Is it possible to see the scenes and places as well as the programs and ceremonies of the shrine?
Yes, you can watch different parts and ceremonies of the shrine online through Razavi TV. Of course, virtual pilgrimage is also provided for you. You can enter the pilgrimage icon from the main page, then select the virtual pilgrimage option and enter the three-dimensional virtual pilgrimage space of the holy shrine.
Is it possible to see and visit the shrine of other infallible Imams (as) remotely?
Yes, at the bottom of the page, this is possible for some of the holy shrines.
Cultural and propaganda
Which part of the software should I refer to to get acquainted with the place and time of cultural and propaganda programs of the holy shrine of Razavi?
There are three ways:
- By referring to the "Programs of the Holy Shrine" icon, it is possible to view, search, filter and inform about the programs.
- By referring to the cultural services and programs section and selecting the option of propagating Islamic knowledge, you can get information about the places and times of holding cultural and propaganda programs of the holy shrine of Razavi.
- By referring to the "Calendar of Quds" icon after the calendar and events section at the bottom of the page, you can see the programs of the holy shrine.
Is it possible to answer religious questions in the software?
Yes, by selecting the cultural and propaganda option in the software, then selecting the icon for answering religious questions, you can ask your religious questions as well as your belief questions.
How is the question asked answered?
After the examination by the relevant religious expert, the religious questions will be answered in the answer section.
Are religious questions answered according to the source of imitation or in general?
First, the name of your imitation reference is asked.
Can I participate in the cultural competitions of the holy shrine through this software?
Yes
Which section should I go to for complete information about holding cultural competitions?
You can get the information you need by visiting the cultural services and programs section, then selecting cultural competitions. Also, by selecting the cultural competitions option, you can participate directly in the active competitions in the software.
How can I have a brief acquaintance with the life of Imam Reza (as)?
You can get the required information and knowledge by referring to the "Razavi Education" icon and selecting the "Introduction to the Life of Imam Reza (as)" option.
Can I get acquainted with different parts of the shrine through software?
Yes, through the shrine option, you can get good information about the different parts of the holy shrine as well as the celebrities buried in the holy shrine.
Is it possible to register in the software for tours and shrine studies?
Yes, you can get the necessary explanations by referring to the cultural services and programs section by selecting the shrine option.
To get acquainted with the Quranic activities of the holy shrine, which piece of software should I refer to?
You can get the required information by referring to the cultural services and programs section and selecting the option of Quranic activities.
Which part of the software should I refer to to get acquainted with the places for answering religious and doctrinal questions?
You can get the information you need by referring to the cultural services and programs section and choosing the option of answering religious and doctrinal questions.
Which part of the software should I refer to to get acquainted with the place where religious question and answer sessions are held?
You can get the information you need by referring to the cultural services and programs section and selecting the option of religious question and answer sessions.
Is there a network for virtual communication of pilgrims with the holy shrine?
Yes, you can get the information you need by referring to the cultural services and programs section and selecting the Noor al-Huda audience network option.
Which part of the software should I refer to to get acquainted with theology workshops?
You can get the information you need by visiting the Services and Cultural Programs section and choosing the Systems Attitude to Religion workshops option.
Which part should I refer to to get acquainted with cultural services for special groups of the holy shrine of Razavi?
You can get the information you need by going to the Cultural Services and Programs section and selecting the "Provide Cultural Services to Special Groups" option.
Which part of the software should I refer to to get acquainted with special programs for non-Iranian pilgrims?
You can get the information you need by referring to the cultural services and programs section and selecting the "Special programs for non-Iranian pilgrims" option.
Which part of the software should I refer to to get acquainted with the museums of the holy shrine?
You can get the information you need by visiting the Cultural Services and Programs section and selecting the "Holy Shrine Museums" option.
Which part of the software should I refer to to request a proxy pilgrimage?
You can visit the royal court of Ali ibn Musa al-Reza (as) by referring to the vicarious pilgrimage icon and registering a request from anywhere in the world. The servants of the holy shrine will make a pilgrimage on your behalf and will inform you.
Guesthouse
How to use the holy food of Hazrat?
You can book food by selecting the desired day and meal (green icon) and entering the national codes of the people. Registration for the Razavi Guest House starts at 8 am and 8 pm every day and continues until the capacity is completed.
When is the capacity for Hazrati food open?
When the desired option is green in the software.
Do I have to be at the shrine to reserve food?
No; There is no place limit.
What documents do I need to submit to receive food?
National card or photo ID.
How much is the food reservation ceiling in the application?
For each mobile number, 3 codenames that have not been pampered with Hazrati food in the last 3 years.
How often can I eat Hazrati food?
After receiving food once every three years.
What happens if I do not use the booked food?
You can not eat for 3 months for breakfast and 6 months for other meals.
Is there a special quota for special conditions?
Yes; Welfare, the honorable families of martyrs and veterans, clerics outside the holy city of Mashhad.
What is the reservation quota for veterans?
Respected veterans have a meal for themselves every year, but for their esteemed family it is possible to receive food once every 3 years. People with a veteran card can refer to Naeem Rezvan ward with documents in hand.
What is the reservation quota for young couples?
Young couples have quotas by submitting documents. If less than one year has passed since the date of their marriage in the birth certificate, they can refer to the porch of Dar al-Hijjah in the Anis Rezvan ward with identification documents.
What is the reservation quota for the clergy?
Dear clerics, by referring to the Velayat Hotel located in Nawab 2 and then referring to Naeem Rezvan, you can receive your share of food.
Can caravans and organizations be able to book your meal ration?
Yes, this is possible by submitting documents to the office of Astan Quds Razavi in your city.
In which courtyards is the place to receive the meal?
Dear pilgrims, please refer to Ghadir Sahn Hotel and esteemed servants should refer to Sahn Hor Hotel.
What are the meal times?
- Breakfast from 7 to 9 o'clock in the morning
- Lunch from 11 a.m. to 2:15 p.m.
- Dinner from 19:00 to 21:00
How do non-Iranian pilgrims receive food?
Simply by visiting Naeem Rezvan in Ghadir porch and presenting a passport (or arrangement card), they can book a meal and receive it by visiting the guest house.
How often can non-Iranian pilgrims receive food?
Non-Iranian pilgrims can book food annually.
Is food provided to the families of martyrs and veterans?
Yes, fathers, mothers, children and wives of martyrs can refer to Naeem Rezvan located in Ghadir porch with the ID card of the Martyr Foundation.
How to register without a mobile phone?
By visiting Naeem Rezvan in person or by visiting app.nasimrezvan.com
How to book food with ios mobile phone?
By visiting Nasim Rezvan website through the web version at web.nasimrezvan.com
Do I need a SIM card in my name to receive food?
No
How is food distributed?
After registering in the software, you should refer to Naeem Rezvan along with the documents of the registered people, receive the food receipt, and benefit from Hazrati food by visiting Ghadir Hotel.
Is it possible to reserve food for the next few days?
It is possible to make a reservation for the next 3 days.
What are the age requirements for booking food?
It is possible to reserve food for 2.5 years and up.
